Frequently Asked Questions

Everything you need to know about your Juniper Custom experience.

What is the typical turnaround time for custom orders?

Each piece is handcrafted to your specifications. Standard custom orders typically ship within 10-14 business days, while seasonal collections may ship sooner.

Do you offer international shipping?

Yes, Juniper Custom ships worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.

How do I ensure I select the correct size?

Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements for all garments to ensure a perfect fit.

What is your return policy for bespoke items?

Because custom pieces are made specifically for you, they are non-returnable. However, if there is a manufacturing defect, please contact us within 7 days for a replacement.

What materials do you use in your collections?

We prioritize sustainability and quality, sourcing premium organic cotton, ethically produced silk, and high-grade recycled synthetics for our fashion line.

Can I modify my order after it has been placed?

Changes can be made within 24 hours of purchase. After this window, our artisans begin the production process, and modifications may not be possible.